Privacy notice · Last updated 11 October 2026

Privacy Policy

This notice explains how BRAIN STORM GLOBAL CHESS ACADEMY handles information when families contact the academy, use learner or coach portals, enrol in classes, or receive operational reminders. Please contact the academy with questions or requests.

Academy owner reviewConfirm the legal operator, applicable privacy requirements, retention schedule, and provider terms before relying on this draft as a complete legal policy.

1. Information we handle

Depending on how you use the academy, information may include a parent or guardian’s name and contact details; a learner’s name, age or learning profile; coach and account details; class schedules and attendance; learning plans, assignments, coach or parent feedback; event participation; and fee or payment status. The assessment enquiry form asks for an adult contact’s name, the learner’s age range, preferred contact method, and matching contact detail. Do not submit sensitive information or a child’s full date of birth through the enquiry form.

2. How we use information

We use information to respond to enquiries, assess class suitability, manage enrolment and accounts, deliver coaching, keep attendance and learning records, coordinate events, manage fees, and provide requested service updates. Operational reminders may include class times or changes, fee due dates, or tournament and event details. These reminders are not marketing messages.

3. Email and WhatsApp reminders

Email and WhatsApp reminders are sent only when an authorised academy administrator has recorded the relevant email or WhatsApp opt-in for the parent/guardian or coach. Existing accounts are not opted in by default. A parent or guardian may ask the academy to change or withdraw reminder consent using the contact details below. Withdrawing consent does not affect other class services.

Reminder delivery is handled by a scheduled service hosted by Cloudflare Workers, with a short-lived delivery queue in Cloudflare D1. Email delivery uses Resend. WhatsApp delivery uses the Meta WhatsApp Business Platform and approved utility templates. These providers process message and technical data under their own terms. Reminders may not arrive if a provider is unavailable, contact details are incorrect, or a message cannot be delivered.

4. Children’s information and public achievements

A parent or legal guardian should submit enquiries and manage a learner’s account if the learner is under 18. Learner records and coach notes are available only to authorised portal users according to their roles. Private coach notes are not intended for public display. A monthly achievement may be published only with family permission and should use an approved display name, photo, and feedback. A guardian may request correction or removal using the contact details below.

5. Storage, access, and retention

Portal records are stored in the academy’s configured Firebase services. Reminder preferences and queued delivery jobs are stored in a protected Cloudflare D1 database. Message payloads are cleared after a message is accepted by a provider or a job is failed or cancelled; delivery metadata is removed after 30 days. Unsent reminders more than six hours late are cancelled to avoid sending stale notices. Reminder preferences remain until an authorised user changes or removes them. Copies of email or WhatsApp messages may remain in recipient and academy accounts under those services’ settings.

Access is limited through account sign-in and role-based permissions. The academy uses reasonable safeguards, but no internet service can be guaranteed completely secure. Contact the academy promptly if you believe an account or personal information has been accessed improperly.

6. Service providers and international processing

The academy’s website and scheduled reminder service use Cloudflare. Portal account and learning records use Firebase. Email and WhatsApp providers are described above. These providers may process information in countries where their systems operate. The academy serves families in multiple countries; the pricing display may use a country-level estimate derived from a network request to show one local currency. It is not precise GPS location, and the estimate is not a confirmed fee.

7. Your choices and privacy requests

Parents, guardians, learners, and coaches may ask to access or correct information, withdraw reminder consent, or request deletion where applicable. Contact [email protected] or [email protected], or call +91 98707 86838 or +91 94575 86838. Rights and response requirements depend on applicable law.

8. Changes and contact

We may update this policy when our services or providers change. The latest revision date appears at the top of this page. For privacy questions, contact the academy using the details above.

This is a practical draft notice, not legal advice or a compliance certification. The academy should have it reviewed against the laws that apply to its operations and the families it serves.